Thank you for choosing Aloissa for your online shopping needs. We are committed to ensuring a seamless and reliable shipping experience for all our customers. Please review our shipping policy below:
1. Order Processing:
Once you place an order, our team works diligently to process and pack your items with care. Order processing typically takes 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly extended.
2. Delivery Timeframes:
Estimated delivery timeframes will be within 5-10 working days. Please note that delivery times are estimates and may be subject to unforeseen delays due to factors beyond our control, such as weather conditions or carrier disruptions.
3. Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, destination, and shipping method selected for your order. The applicable shipping charges will be displayed during the checkout process, allowing you to review and confirm before completing your purchase. We offer free shipping for orders above RM150 and may offer free shipping promotions periodically, and any such offers will be clearly communicated on our website or through promotional materials.
4. Tracking and Notifications:
Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. This allows you to monitor the progress of your shipment and estimate the delivery date. Additionally, we will send you relevant notifications, such as order confirmation, shipping confirmation, and any updates regarding your shipment.
5. International Shipping:
We proudly offer international shipping to select destinations. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the customer, and we recommend contacting your local customs office for further information regarding any potential fees.
6. Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues. We are not responsible for packages that are undeliverable due to incorrect or incomplete addresses provided by the customer. In such cases, additional shipping charges may apply for re-shipment or correction of address details.
7. Lost or Damaged Packages:
While we take every precaution to ensure that your order arrives in pristine condition, unforeseen circumstances may occasionally result in lost or damaged packages during transit. In such cases, please reach out to our customer service team promptly. We will work closely with the shipping carrier to investigate the issue and facilitate a resolution, which may include replacement of the lost or damaged items, or a refund as appropriate.
8. Returns and Refunds:
For information regarding our returns and exchanges policy, please refer to our dedicated Returns & Refunds page on our website.
We hope this shipping policy provides clarity and transparency regarding our shipping procedures and expectations. If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We appreciate your business and look forward to serving you with exceptional products and reliable shipping services.